Support Center

Report My Dog/Cat as Lost

Last Updated: Oct 18, 2017 10:35AM PDT
On a Mobile Device
  1. Tap Report! in the bottom middle of the screen
  2. Click Lost
  3. If the dog/cat already has a profile, click the Report Lost link on the profile for the dog/cat that is missing
  4. If the dog/cat does not already have a profile, click the in the top right corner to create a new profile

On the Web
  1. Click Report! in the top middle of the screen
  2. Click Lost
  3. If the dog already has a profile, click the Report Lost on the profile for the dog/cat that is missing
  4. If the dog/cat does not already have a profile, click the in the top right corner to create a new profile

The following steps are the same on mobile devices and the web
Location
  1. Identify the location the animal was lost from by clicking on or touching the Pin to move it
  2. Use the + and / or - zoom controls in the bottom right to see more or less of the map
  3. Click on or touch any part of the map to move it to a different location to view
  4. Click Next in the top right hand corner

Enter details
  1. Email Address: Your email address will default based on your username for your account - change this if needed
  2. Date you lost this pet: Enter the actual date the dog/cat went missing - click/tab to change
  3. Reward: If there is a reward, enter the amount or the word 'Yes'
  4. Friendly?: Yes or No
  5. Vaccinated?: Yes or No
  6. Microchipped?: Yes or No
  7. About: Enter any additional information that will help (distinguishing features, on medication, collar description, date/time last seen, temperament with strangers, etc.)
  8. Click Done in the top right corner, the photo will be auto scanned and your first search results will display

Search
  1. Based on a scan of the photo, Possible Matches posted by other Finding Rover members in the area will display
  2. Remember to scroll down and click on Finding Rover Partner pages in the area to see if they have your dog
  3. Each time a Finding Rover Partner page is accessed another scan is done on your photo that will pull Possible Matches from within that organization

Matchs
  1. Click on the photo of the Possible Match to open the profile
  2. Click Match? to link the records together FIRST
  3. Click Create Match (this will now show on your Home page)
  4. The Possible Match record will display at the bottom of the screen (scroll down)
  5. This will display the Possible Match record on the owners, finders or partners Home page that they will see the next time they access their account

Make Contact

We recommend that both methods of connecting are used
  1. Click Email to contact through YOUR email service (Outlook, Gmail, etc.)
  2. Enter a message in the Message box at the bottom and click/tap Send
support@findingrover.com
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