Support Center

Report a Found Dog

Last Updated: Sep 17, 2015 10:39AM PDT
On a Mobile Device
  1. Tap Report! in the bottom middle of the screen
  2. Click Found
  3. Click Okay to upload a photo from your device or to take a new photo
  4. To upload an existing photo, click on the photo boxes (bottom right)
  5. To take a new photo, use the Bark Button (bottom left) to get your dogs attention, click the Photo Button. Make sure to focus on your dogs face
  6. To retake the photo, click Back in the top left corner

On the Web
  1. Click Report! in the top middle of the screen
  2. Click Found
  3. Click on the Choose File button to navigate to an existing photo

The following steps are the same on mobile devices and the web
Adjust the photo
  1. Click on the photo to move it so that the eyes are lined up with the line across 
  2. Click Next in the top right corner
  3. Place a circle on each eye and the triangle on the nose
  4. Click Next in the top right corner, the photo will then be scanned

Location
  1. Identify the location the animal was lost from by typing in an address, cross streets, or moving the pin to the correct location
  2. Click Next in the top right hand corner

Enter details
  1. Enter YOUR primary contact phone number (usually a cell phone)
  2. Enter the actual date the dog was found
  3. If there is a reward, enter the amount
  4. Enter any additional information that will help (distinguishing features, gender, collar description, temperament, date/time found, etc.)
  5. Click Done in the top right corner, the photo will be auto scanned

Search
  1. Based on a scan of the photo, Possible Matches posted by other Finding Rover members in the area will display 

Possible Match
  1. If a lost report is located that could be the same dog, click on the photo of the Possible Match to open the profile
  2. Click Match? to link the records together FIRST
  3. Click Create Match (this will now show on your Home page)
  4. The Possible Match record will display at the bottom of the screen (scroll down)
  5. This will display the Possible Match record on the owners, finders or partners Home page that they will see the next time they access their account

Make Contact

On a Mobile Device
  1. If a phone number is available, click Call ‘Name of Possible Owner’ to call
  2. If a phone number is available, click Text Message ‘Name of Possible Owner’ to send a text
  3. Click Email ‘Name of Possible Owner’ to contact through your email system (Outlook, Gmail, etc.)

On the Web
  1. The phone number of the partner will display
  2. Click Email ‘Name of Possible Owner’ to contact through your email system (Outlook, Gmail, etc.)


To view the Visual Tutorial, click HERE!
support@findingrover.com
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