Support Center

To Add My Dog(s)

Last Updated: Oct 21, 2015 10:07AM PDT
On a Mobile Device
  1. Tap the More icon in the bottom right corner
  2. Tap Pets
  3. Tap the + icon in the top right corner
  4. Click Go to upload a photo from your device or to take a new photo
  5. To upload an existing photo, click on the photo boxes (bottom right)
  6. To take a new photo, use the Bark Button (bottom left) to get your dogs attention, click the Photo Button. Make sure to focus on your dogs face
  7. To retake the photo, click Back in the top left corner

On the Web
  1. Click the Paw/+ thumbnail at the top of the menu on the left
  2. Tap the + icon in the top right corner
  3. Click on the Choose File button to navigate to an existing photo

The following steps are the same on mobile devices and the web
Adjust the photo
  1. Click on the photo to move it so that the eyes are lined up with the line across 
  2. Click Next in the top right corner
  3. Place a circle on each eye and the triangle on the nose
  4. Click Next in the top right corner, the photo will then be scanned

Enter your dogs information
  1. Dog’s Name (i.e. Buddy)
  2. Shorter Name (i.e. nick name like Bud)
  3. Primary Breed (what the dog looks like primarily if mixed)
  4. Click to open the list
  5. Type the breed name in the search field to navigate quickly
  6. Click the breed to select it
  7. Secondary Breed (if mixed)
  8. Click to open the list
  9. Type the breed name in the search field to navigate quickly
  10. Click the breed to select it
  11. If the secondary breed is unknown, click Mutt to identify as a mixed/cross/blended breed
  12. Sex - Identify the dogs gender
  13. Age - Click to open options
  14. Enter birth date if known
  15. If unknown, click Age
  16. Use the sliders to identify Years and / or Months of age
  17. The age will display as Approximately at the bottom
  18. Microchipped? - Identify if the animals is chipped
  19. Click Done in the top right corner


To view the Visual Tutorial, click HERE!



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