Support Center

Change My Dogs/Cats Photo

Last Updated: Oct 17, 2017 11:08AM PDT
On a Mobile Device
  1. Tap the More icon in the bottom right corner
  2. Tap on the thumbnail photo of the dog/cat
  3. Tap Photo ID 
  4. Tap the icon in the top right corner
  5. Tap Go to upload a photo from your device or to take a new photo
  6. To upload an existing photo, click on the photo boxes (bottom right)
  7. To take a new photo, use the Bark Button (bottom left) to get your dogs/cats attention, click the Photo Button. Make sure to focus on your dogs/cats face
  8. To retake the photo, click Back in the top left corner

On the Web
  1. Click on the thumbnail photo of the dog/cat in the menu on the left
  2. Click Photo ID
  3. Click the icon in the top right corner
  4. Click on the Choose File button to navigate to an existing photo
  5. Click Go

Photo Tips
  • The best photo is one of your dogs/cats face
  • The face should be as close to the center of the image as possible
  • The face should be upright and looking straight forward if possible
  • Only the dog/cat should be in the image
  • Pick a photo that does not have other animals in it
  • Pick a photo that does not have a person's face in it
  • Use the zoom features to bring the dogs/cats face close
  • Use a high quality image if possible

The following steps are the same on mobile devices and the web
Adjust the photo
  1. Click on the photo to move it so that the eyes are lined up with the line across 
  2. Click Next in the top right corner, the photo will then be scanned
  3. The new photo will replace the old one as the active ID photo
  4. Click <Back when done

*The new photo may take a minute to display on the profile
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