Support Center

Transfer My Dog's/Cat's Profile to a New Family

Last Updated: Oct 17, 2017 11:08AM PDT
On a Mobile Device
  1. Tap the More icon in the bottom right corner
  2. Tap on the thumbnail photo of the dog
  3. Tap the Down Arrow (Chevron) in the top right below Edit 

On the Web
  1. Click on the thumbnail photo of the dog/cat in the menu on the left
  2. Click the Down Arrow (Chevron) in the top right below Edit 

The following steps are the same on mobile devices and the web
Transfer Via Email
  1. Click Transfer Pet 
  2. Click Transfer ownership via email
  3. Enter their email address that is associated with their active Finding Rover account or a primary email address that they may use to register on Finding Rover
  4. Tip:  Make sure to enter the email address correctly - this process can not be undone
  5. Click Go
  6. Click Okay
  7. Click <Back when done in the top left
*The pet profile will no longer display once the screen has been refreshed

If they have a Finding Rover account, the dog/cat will now be added to their Pets section

If they do not have a Finding Rover account, they will received and email that will invite them to set up a Finding Rover account so they can receive the file transfer

Transfer to a Friend
  1. Click Transfer Pet 
  2. Scroll to locate the friends account
  3. Click the friends name
  4. Click Go
  5. The dog/cat will now be added to their Pets
 
 

 
support@findingrover.com
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