Change My Dog's/Cat's Photo

On the Web (recommended)

1. Click on My Pets in the left hand menu
2. Click on the photo of the pet you want to edit
3. Click the Edit Pet button under the photo
4. Click the Change Pet's Photo button
5. Follow the prompts

On the App

1. Tap the More icon in the bottom right corner
2. Tap on the thumbnail photo of the dog/cat
3. Tap ID Photos 
4. Tap the + icon in the top right corner
5. Tap Go to upload a photo from your device or to take a new photo
6. To upload an existing photo, click on the photo boxes (bottom right)
7. To take a new photo, use the Bark Button (bottom left) to get your dog's/cat's attention, click the Photo Button. Make sure to focus on your dog's/cat's face
8. To retake the photo, click Back in the top left corner

Photo Tips

• The best photo is one of your dog's/cat's face but an image of the entire body is OK
• Your pet should be as close to the center of the image as possible
• Your pet should be upright and looking straight forward if possible
• Only the dog/cat should be in the image
• Pick a photo that does not have other animals in it
• Pick a photo that does not have a person's face in it
• Use the zoom features to bring the dog's/cat's face close
• Use a high quality image if possible

The following steps are the same on mobile devices and the web.

Adjust the photo

1. Click or tap and drag on the photo to move it so that the eyes are lined up with the line across 
2. Click Next in the top right corner, the photo will then be scanned
3. The new photo will replace the old one as the active ID photo
4. Click <Back when done

*The new photo may take a minute to display on the profile