On the Web (recommended)
- Click on My Pets in the left hand menu
- Click on the photo of the pet you want to edit
- Click the Edit Pet button under the photo
- Click the Change Pet's Photo button
- Follow the prompts
On the App
- Tap the More icon in the bottom right corner
- Tap on the thumbnail photo of the dog/cat
- Tap ID Photos
- Tap the + icon in the top right corner
- Tap Go to upload a photo from your device or to take a new photo
- To upload an existing photo, click on the photo boxes (bottom right)
- To take a new photo, use the Bark Button (bottom left) to get your dog's/cat's attention, click the Photo Button. Make sure to focus on your dog's/cat's face
- To retake the photo, click Back in the top left corner
Photo Tips
- The best photo is one of your dog's/cat's face but an image of the entire body is OK
- Your pet should be as close to the center of the image as possible
- Your pet should be upright and looking straight forward if possible
- Only the dog/cat should be in the image
- Pick a photo that does not have other animals in it
- Pick a photo that does not have a person's face in it
- Use the zoom features to bring the dog's/cat's face close
- Use a high quality image if possible
The following steps are the same on mobile devices and the web.
Adjust the photo
- Click or tap and drag on the photo to move it so that the eyes are lined up with the line across
- Click Next in the top right corner, the photo will then be scanned
- The new photo will replace the old one as the active ID photo
- Click <Back when done
*The new photo may take a minute to display on the profile
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